Date: 18TH NOV 2020
To:
From:
CC:
Subject: TRAINING AND DEVELOPMENT
Recently poor coordination of information between the different departments let it be insufficient reports from different departments, making it hard for the management to make some vital decisions that affected the organization’s operation. The sales department and the production Department released the report’s late while the human resource Department lacked some of the important reports needed as the Department heads could not get all this information on time due to poor coordination. Therefore, this prompted the management to organize our workplace-based staff training to improve communication skills among the employees and reduce aspects of poor coordination that result from poor communication. A consultant was brought in to help improve their communication skills used by employees under my supervision. The primary focus of the day-long workplace training will be to improve communication skills and improve efficiency and coordination and hence increase productivity.
- Nonverbal communications and interpersonal communication skills
The training on nonverbal communication Will entails Body language and facial expression to communicate with each other and the customers. Employees will be made to understand that they are presented, such as tidiness, decency in dressing, as well as the use of body movements and facial expressions are integral in communication hands need to be developed. Most of you in the police do not understand the implication of body language in communication and how you can portray either a negative or positive perception and hence influence the message’s effectiveness being sent a received. Some of the areas of emphasis during the training will be body movement and posture, eye contact, space, voice, facial expression, as well as paying close attention to inconsistencies.
- Communicating with difficult people
These communication skills will be taught to the employees to improve their ability to deal with either upset or difficult people. The focus of this training will be listening skills in the sense that difficult people need to be heard for the employees to know what they are upset about. Other forecasts for this training will be relaxation in the sense that employees need to stay calm in cases where situations got a bit heated between them and other employees or customers. The other focus of this training will be a reflection of dignity and respect towards other people as a way to deal with difficult people.
- Written communication
The trainer will also educate the employees on written communication skills and aspects they need to focus on to improve the success of this type of communication. Emphasis will be placed on clarity in the sense that the message being delivered should be clear and concise. Other aspects include the turn of the writing grandma as well as punctuation. Written communications include emails, memos, letters, reports, and proposals, among others.
- Active listening skills
All the employees will also be taught active listening skills due to the significance of this skill in communication, especially in the workplace. Some of the main points for this training will be paying attention to the speaker and acknowledge the messages passing across. The area of focus will be showing the speaker that you are listening through eye contact and providing feedback from time to time. The training time will be divided among all the communication skills to be discussed with the overall objective of improving communication among the employees and the management
.
- Cross-cultural communication skills
Globalizations have resulted in increased workplace diversity cases, an aspect that comes with the communication challenges such as language barrier and diverse cultures that may result in conflicts at the workplace. The training will focus on understanding and appreciating employees’ cultural diversity in the workplace and the development of communication skills that facilitate smooth cross cultural communication. This includes maintaining a ticket with an open mind, discussing with members of different cultures, and taking turns to talk without interrupting each other. Other areas that will be focused on include minimizing closed questions as well as speaking slowly to improve audibility. By the end of the training, the employees will be expected to have improved their communication skills and implement the lessons on their daily tasks and responsibilities. The evaluation for this training will be done after two weeks to ascertain whether the employees were conversant with all aspects of their training.
Thank you for your cooperation