The Amazon Empire
Student Name
Institutional Affiliation
Date
The Amazon Empire
Question 1
Amazon gains its market share through web services, retails, and subscriptions. However, retail remains the main source of Amazon’s revenue with vast physical and online stores that constitute the biggest share.
Question 2
The Gazelle program was an initiative by Amazon to cajole several book publishers into giving them great deals. Amazons Chief Executive Officer Jezz Bezos argued that Amazon should easily approach these small publishers just the way a cheetah pursues a gazelle.
Question 3
The Amazon warehouse fulfillment associates are among those in the front line to fulfill the customers’ orders with the various fulfillment centers. Their main concern is on the customer’s Safety, fulfillment, productivity, and quality.
Question 4
There is no problem with Amazons’ customer-first policy. Amazon deals with customer complaints via calls whereby the clients contact them through the order page on the retailer’s website. From there, customers can either email or send a chat call as they wait for Amazon to get back to them.
Question 5
The concerns related to the Amazon delivery system depict how Amazon chose speed over
Safety in the building of its delivery network system.
Question 6
The concerns related to the third-party sellers in Amazon entail the probability that a small percentage of the third-party sellers would sell fraudulent goods to customers. Additionally, Amazon does not engage in a good job while policing various third-party sellers; hence they do not require them to follow the same return policies.
Question 7
I think Amazon is not a monopoly because the supply of goods and services in the business does not happen from a single entity despite the company growing its market share. The antitrust laws should be applied to amazon so as to reduce instances of allegations that the laws violate monopolizing by the online retail market place through numerous agreements with the third-party sellers.
Question 8
More concerns are on Amazon’s use of artificial intelligence, which has always been used to enhance its customer experience through has mainly focused internally. The Artificial Intelligence system is used to predict the number of customers willing to purchase a particular product for running a grocery store. Amazons Al capabilities are designed to offer customized recommendations to their customers.
Question 9
The stakeholders in Amazon include their strategic partners, directors, employees, customers, and the community. The key stakeholders are the community and customers. I think Amazon manages its stakeholders well by ensuring the effective delivery of services to them.
Question 10
I think the company is choosing convenience over important values such as Safety and health. Privacy and fair competition among the business partners involved. This is depicted when there are immense concerns related to the third party on how Amazon chooses speed over Safety in the delivery of their products.