Strategic Operations Management
Table of Contents
The role of strategic operations management in the contemporary business world
Theories and models linked with OM and globalization
Introduction
Contemporary aspects in business are one of critical aspect, and it facilitates to have better growth. Operation management related measures are necessary to consider insignificant manner so that goals and objectives can be met. It can be said that strategic operation management plays a major role in the success of an organization. Through having a focus on strategic operation management, the business-related issues are being resolved by entities. In the global market, companies are facing different contemporary issues that impact the work process. The organization’s performance is also being affected negatively, and it might negatively affect the overall outcome.
The effectiveness of operations management is also being influenced negatively due to contemporary issues. Referring to diverse measures accurately, the issues can be resolved significantly (Srai and Ané, 2016). Contemporary aspects within the organization are needed to be promoted adequately concerning having better consideration of operations. By referring diverse measures in context to contemporary values, the entity can easily attain better growth. However, the present report focuses on identifying contemporary issues in the global market and its impact analysis. The study also covers information concerning theories and models that are associated with operation management and globalization. It will assist in dealing with aspects and ensure respecting long term development.
Main Body
The role of strategic operations management in the contemporary business world
In the current market condition, the globalization impact has been increased to a great context, facilitating a better opportunity. By having focused on strategic operation management, businesses can easily have success in the contemporary world. It can be said that the use of work operations and diverse measures are also necessary to consider accurately to attain success (Wei and Zhang, 2018). It can be said that role of strategic operation management within the contemporary world of business has increased because it helps in effective decision making. Referring to strategic operations management accurately, the business firm can easily attain better success and ensure long term growth.
Considering strategic operation management, a business firm can easily focus effectively on the planning and designing strategy. It facilitates to have better dealing with aspects and ensure dealing with different contemporary issues. Proper use of resources can be improved accurately to have success and ensure that long-term development can be attained in a significant manner. With the use of strategic options in operations, risk identification can also be made. Businesses in the global market can easily have success because strategic management related measures can easily improve long-term opportunities (Manzini and Di Serio, 2017). The use of an established structure can be considered if companies are more concerned concerning strategic operation management.
In addition to this, strategic operation management also facilitates identifying internal and external elements in a significant manner. With an application of diverse measures accurately, the entity can easily have growth and respect long-term growth. Proper alignment of activities can be done so that problems within the business can be addressed. In other words, contemporary measures can be addressed significantly by management if strategic values are being considered.
The use of strategic operation management allows having an improvement in corporate values and ensuring long term growth. Future business opportunities can be improved significantly. Execution in terms of administrative values can also be improved accurately to meet objectives (Armadàs, Lusa García, and García-Villoria, 2019). Strategic planning can also be done if operation management has strategic values consideration. Opportunities within the business firm are being advanced accurately because the direction related measures can be advanced accurately.
Based on strategic operation management, long-term opportunities are being attained by business firms in the global market. Globalization related measures can be advanced accurately as per strategic options because it directly impacts customer satisfaction. According to the principles of effective operation management, communication within the company can be done accurately. If strategic options are not being considered, then a negative impact on the operations might be faced. For effective dealing with contemporary issues like improper communication, the consideration of operation management is necessary. If communication with customers is done accurately, customer satisfaction-related measures can be accomplished accurately (Dubey, 2016). Productivity in the operations can be advanced by having reference to strategic operation management. Strategic growth and development can be advanced by having operation management and ensure sustainable opportunities in the current global market.
Critical discussion on the issue
According to Ivanov, Tsipoulanidis, and Schönberger (2017), communication is a critical issue in the current business world that influences business activities within the workplace. Ego and attitude are one of the aspects that affects communication as here in teamwork due to one member ego discussion cannot be effective regarding task assigned to the team. On the other hand, Jain, Jain, and Metri (2018) argued that passive listening at the time of communication also considers an issue in businesses. It has been noticed that when conversation breaks because of effective listening, then this has a greater impact on the communication process. Misunderstanding and friction are also factors that create a barrier at the time of communication in the organization.
However, Phadnis and et al. (2017) stated that before starting interaction, it is important to have active listening aspects so that it supports in to carry out effective communication and does not influence working in the company. Companies need to tell their staff to pay attention at the time of communicating information to prevent this issue. On the other side, as per the view of Ahammad, Glaister, and Gomes (2020), in an organization, different employees are working from various cultural backgrounds, which influences communication. In the modern era, it is important to create a diverse workplace to deal with international clients. For that, proper communication is needed; otherwise, it virtually affects working tasks.
Mehdikhani and Valmohammadi (2019) argued that a lack of interest or motivation is the factor that affects communication and disregards or either ignores messages by employees in the company. It has been found that if an employee is not happy with its work and did not take an interest, then it lacks communication within the workplace and affects overall productivity for the long term. In this case, if internal communication is not appropriate, it has a greater influence on the business’s operational activity. According to Globocnik, Faullant, and Parastuty (2020), an employee’s listening skills must be good, so this did not create a problem at the time of communicating information within the business. It has been determined that if listening skills are not good, then communication hampers and operations management cannot be carried out for the long run. Sometimes in an organization, communication can be held in a written way, so in this case, if employee writing skill is not up to the mark, then it affects communication. Here, grammatical errors may arise, so this affects the communication process within the business.
On the contrary, McCardle, Rousseau, and Krumwiede (2019) argued that it is important to consider transparency while communicating information so that ideas can be exchanged properly between employees in the company. If there is no transparency, it has a greater impact on the communication process and further affects OM. This is also linked with over-sharing of information by employees with others impact communication. In this case, sometimes sensitive information can be provided to others that affect business operation. As per view Shi and et al. (2019), lack of standards also affects communication within the workplace. It has been observed that there must be a communication policy so that it supports carrying out communication in a proper way. If a proper standard is not followed, then the OM of the company gets affected the most.
Moreover, it has been identified that to carry out OM effectively; it is necessary to enhance communication; otherwise, this may create a problem in the future. If due to ineffective communication, information cannot be shared properly, this influences the OM of the organization. On the other hand, Stretton (2020) stated that failure to disperse communication affects sharing information with others. It has been found that in some cases relying on information creates interruptions while working in the company. This also involves a breakdown in communication that creates wastage of time as if proper communication cannot be catered to, which affects business operation for the long term.
As per the view of McAdam, Miller, and McSorley (2019) if employees within the business cannot get a clear idea about information because of misinterpretation and assumptions. It has been noticed that employees make their own assumptions sometimes based on the information they hear from others, and that has a greater impact on the OM of the business. This is considered a major problem at the time of communication within the workplace. Due to ineffective communication, information cannot be shared properly and influence working activities. On the other side, Tiainen (2018) argued that some of the employees are mixing personal lives with communication in the workplace, so this is also an important concern regarding the company’s communication process.
Furthermore, it has been found that mixing work life with personal life affects professionalism within the workplace. Apart from this, it further leads to creating a situation of gossiping in the business. It has been determined that sometimes communication by considering personal life creates harassment in the company. As per view Pour and Asarian (2019), there are certain barriers as well that affect communication in the organization. It has been found that differences in experiences consider a barrier at the time of communication in the organization. There is a different way of communicating information by a different employee within the workplace. Various employees came from various geographical locations, so their language also differs and creates problems in understanding information shared by the employees.
According to Stretton (2020), using the wrong tool to communicate information in the business affects business activities. If information cannot be shared with the use of an appropriate tool, then it affects working activities along with the OM of the company. It has been noticed that if insensitive information can be shared without proper communication tools, it affects the business operation to a larger extent. This is because it is important to transfer information to the right person so that further OM aspects can be carried out effectively. On the other side, Colla and Afonso (2019) argued that sometimes confidential information could be shared by employees at the time of communication, so this is the biggest problem under communication. This can also be catered as saying too much by employees influence communication perspective in the business.
Eriksson and Fundin (2018) stated that if communication is not effective within the organization, this creates a problem of employee turnover. This can be further stated as employee turnover is a major problem that is considered while involving communication to carry out the future’s operational activity. It has been determined that turnover leads to decreasing profitability as well as the productivity of the company. On the other hand, as per view Reid and Sanders (2019), one-way communication is also a major problem that affects OM activities in the company. It has been observed that communication through one way is not effective when carrying out the operational activity within the business.
According to Sedevich-Fons (2018), in some cases, projects within the company totally rely on assumptions, so this affects OM’s perspective in the business. It has been found that considering assumptions is not the parameter for efficiently doing work. It is necessary for involving effective information that is being received during communication. If assumptions are made and based on that work is done, it results in poor project management. On the other side, Doktoralina and Apollo (2019) stated that employees did not feel alone if effective communication can be adopted in the workplace. They take an interest in completing their work on a given deadline. This further supports increasing profitability as well as the productivity of the organization.
As per the view of Yuliansyah and Jermias (2018), communication is used in various organization units as it is used in bank office operations. It has been noticed that communication takes place in the banks at the time of doing a transaction. So, if the information is not properly delivered to customers, then it affects banking transactions in the long run. Customers need to listen to employees within the bank to be carried out in a better way. On the contrary, Srai and Ané (2016) argued that in the kitchen unit at the time of manufacturing, communication is important for transferring information from one person to another. It has been found that if communication between workers working in Kitchen is not effective, it has a greater impact on this unit’s operations. This is because quality products cannot be manufactured, and the customer base decreases.
According to Wei and Zhang (2018), in the retail segment, communication can also be catered at the time of purchasing and selling products. In this case, communication is necessary that further supports in carrying out operations in an efficient manner. Sometimes communicating wrong information to customers can create conflict in the stores when billing at the counter. On the other hand, Manzini and Di Serio (2017) argued that OM also carries out in restaurants. They’re also communicating information is important for selling a product to the customers in the marketplace. Here, communication gets impacted through certain barriers related to language issues as the customer and the owner is from different locations, so they cannot understand each other’s language, affecting operations to a larger extent.
However, as per view, Lee and Tang (2018) stated that communication in every segment of OM is essential; otherwise, business activities cannot be carried out effectively. It has been found that communication is the perspective that supports carrying out OM and further involves considering a change that is essential for the future. On the contrary, Hallam, Valerdi, and Contreras (2018) argued that communication is the prime aspect of retail operations. If it cannot be catered in the right way, then this has a greater influence on business operation for the long run. In this case, business owners, to deal with customers, have to consider communication so that it supports increasing market share and enhancing contacts for the future.
Moreover, as per view Kaur and et al. (2019), it has been noticed that with the help of communication, different operations can build an effective relationship with their customers. This further helps in achieving higher profits and enhance their share in the market. This also catered to producing larger products and served them to the marketplace’s customers on a larger scale. While McCardle, Rousseau, and Krumwiede (2019) stated that if the relationship with customers cannot be maintained for the long run, then this has a greater influence on the OM of the business. This creates an issue for attracting a larger customer base towards the firm. If the customer base is strong, then it affects profitability to a larger extent in the organization.
According to Globocnik, Faullant, and Parastuty, (2020), understanding the concept of operations management employee has to take training provided by the organization to them. If providing training, the individual who is giving did not communicate information and concepts related to OM understandably, and then there is no use of that training. This is because to enhance employee knowledge about OM talented trainer is being hired by the company. However, McAdam, Miller, and McSorley (2019) argued that if training is not provided properly, employees cannot know about operation management. It has been found that communication is a major issue in contemporary organizations to carry out any business activity; this is necessary for achieving success.
Furthermore, it has been identified that at the time of implementing the model of OM, communication caters to every stage. Developing a strategic objective is considered the first stage in this model in which communication is necessary at the time of the development of objectives. If objectives cannot be prepared better, then further processes cannot be executed efficiently. So, here communication is effective for contributing to the development of strategic objectives within the business. On the other side, Reid and Sanders (2019) stated that at the time of the formulation of operation strategy, communication is necessary between team members carried out in the organization. In this case, designing strategy is also considered an important aspect that further affects business communication.
According to Doktoralina and Apollo (2019), strategy communication is necessary at the time of planning and controlling. It has been found that if proper planning is not done effectively, it affects the implementation of the business’s OM model. It has been observed that if employees are not sharing their ideas and concepts at the time of doing planning, it affects communication within the workplace. On the contrary, Colla and Afonso (2019) argued that the controlling process also involves communication aspects essential for carrying out business activities effectively. If communication is not in a proper manner, then the controlling process cannot be carried out in a better manner.
However, Lee and Tang (2018) stated that after planning, improvement is being done in a better way in this process. It has been evaluated that to execute this business model, and communication is an effective way to support various aspects of the organization further. This is considered an effective challenge to maintain communication in the workplace. On the side, Doktoralina and Apollo (2019) argued that the business activities are carried out efficiently at the time of developing this model. This is considered an effective aspect that is taken into account to carry out operation management for a longer time.
According to Mehdikhani and Valmohammadi (2019), various employees are working in the company with different qualities as some employees’ communication is good while others did not interact with people much, which affects the market share of the company. If employees are not communicating with each other, they cannot work together, and their motivation decreases. This also has a greater impact on business profits and affects the productivity of employees. On the contrary, Pour, and Asarian (2019) argued that those employees who are more communicating, then this supports business growth. In addition to this, opportunities can also be enhanced in the future.
As per the view, Phadnis and et al. (2017) operations also have a transformation process that also involves communication at every stage. The process of transformation is mainly based on the input process and output. It has been observed that communication is being catered in the first stage as inputs are considered at the OM process in the organization. On the other hand, Hallam, Valerdi, and Contreras (2018) stated that if communication is not being carried out when carrying out operations within the business, it affects gaining a competitive advantage in the marketplace. It is necessary to inculcate and consider communication that supports the implementation of the transformation process at the company’s manufacturing product.
Moreover, Tiainen (2018) considers that communication is the biggest issue that the business cannot easily cater to. To improve communication, they have to consider certain strategies through which communication can be catered to better. Some employees are not much interactive, so this influence relation with outsiders as well. This is because for sustaining in the competitive market, it is essential to build relations with people. According to Shi and et al. (2019), certain factors are to be considered when communicating with outside people so through which further success can be achieved. It has been analyzed that communication is the most effective element through which a business can survive for the long term.
Oschman (2017) argued that at the time of providing customer service, the company must effectively talk with them to enhance the customer base. In addition to this, serving them a quality product and treating them on a priority basis also supports higher profits. On the contrary, Jali, Abas, and Ariffin (2017) stated that if communication is not proper, customer service gets affected the most, which creates a negative aspect in customers’ minds about unfairly treating them. So, this is considered a problem for the organization as the customer base decreases. It is the duty of the organization to serve customers in a better way, and it also becomes difficult for them to manage the communication aspect in the workplace.
According to Wang, Qi, and Zhao (2019), if a company deals in providing various products to the customers, then at that time, communication is crucial for maintaining consistency in the manufacturing aspects. It is necessary to inculcate and develop necessary changes for further improvement in communication and cater to serving better products to the customers. On the other side, Omoush (2020) argued that in some cases, to provide different products, communication between workers is not up to the mark, which further affects the products’ consistency. In this time period, when multiple products are manufactured, then communication between workers is necessary so that effective products can be served to them.
Furthermore, it is a difficult task for companies to manage communication when developing many products in the company. This is because if communication is not proper, it affects business activities that are being considered when developing products within the organization. This affects business operation as well as the profits of the company. In addition to this, if communication is proper, then every stage has consistent aspects needed at the time of development of the product by the company. This also caters to enhancing the OM of the business and consider profitability for the future.
As per the view of Liu, Wu, and Su (2017), in providing financial services to clients, communication is essential for providing them knowledge about the policies and procedures at the time of investing money. It has been found that while understanding aspects related to financial services, communication is necessary for contributing to serving better services to customers. On the other side, Brandon-Jones and Knoppen (2018) argued that if a financial agent cannot communicate information to the client, it affects services that are being provided by him to the client. In this case, if the information is not communicated in a better way, it influences the company’s profits, and they cannot be able to provide their services in the market.
It has been noticed that at the time of furniture manufacturing also communication consider, as in this case, communication is being catered with customers related to the design of furniture. In every field, nothing is possible without communication, so this is an issue for contemporary businesses to carry out their operational activity in an efficient manner. In managing OM, communication is the prime aspect through which further activities can be carried out in the future. On the other side, Wang, Qi, and Zhao (2019) argued that operations consist of various topologies such as volume, variety, visibility, and demand variation. When considering all these topologies in OM, employees must communicate with each other so that every member in the workplace can gain the effectiveness of these topologies.
According to Emamisaleh and Rahmani (2017), the topology operations are taken into account under two categories, high and low, so at the time of deciding its volume, employees have to interact with each other the best decision can be taken at the end. If communication is not appropriate among employees, then it affects the implementation of topology in the operations. This further affects business activities as well as the productivity of the company. However, Çankaya (2020) consider that communication is necessary for the business’s operations so that through which activities can be carried out in a better way. Certain aspects are included with the communication, which has a greater impact on the firm’s business operation.
As per view Hitt, Xu, and Carnes (2016), at the time of implementing operations strategy, all employees’ consent is taken by the operations manager, and then the final decision is being taken. In this case, it is essential to interact with staff members before taking a bigger step for the organization to achieve success. Therefore, organizations need to look upon this communication issue to carry out the business operation for the long run.
Theories and models linked with OM and globalization
To have a better application of strategic operation management and dealing with a contemporary issue like improper communication, the businesses are focused on using different theories and models. Entities are adopting globalization related measures and principles because it assists in the application of activities. Companies focus on administrative heritage practices in the global market to ensure that communication and operational aspects can be well maintained. In administrative heritage, the company strategy is being designed according to the assets’ configuration (Dubey, 2016). It means the company’s decision-making is being done according to the evaluation of the organizational structure. Strategies and management philosophy are being designed according to the core competencies and corporate culture. In other words, it can be said that cultural values are being considered to have an improvement in communication and ensure that contemporary development is being promoted as per operational principles. Support for strategic activities as per global culture is being provided to have success.
Many companies are considering a centralized approach so that communication-related measures can be managed accurately. In such kinds of practices, the companies focus on setting up a common channel where all global market branches can communicate openly. In other words, control of the communication-related activities is being done based on a centralized system. It means accurate sharing of information in the global market is being promoted through a centralized approach. It facilitates to deal with a contemporary issue like communication and ensure to have growth (Globocnik, Faullant, and Parastuty, 2020). The centralized system also has decision making according to the business’s need, but control is major in the hands of top-level management at parent headquarters.
However, communication-related standards and principles can be addressed by having the use of a centralized system. Such practices also assist in effective operation management and provide support to deal with contemporary issues like communication. In many situations, the global branches get confused, and lack of coordination affects the communication process’s effectiveness. It impacts the performance and creates contemporary issues related to the concern. It is a reason that through a centralized system, a common communication platform can be developed with organizations to deal with the issue.
In a global market, companies are also becoming more concerned about respecting the theory of liberalism. It facilitates to make sure that operation management aspects are being improved with the help of strategic options. Liberalism is considered a process of globalization that allows for a better opportunity within the market (McCardle, Rousseau, and Krumwiede, 2019). Extension in the global market is being promoted significantly that also facilitate to have effective communication. In addition to this, the use of technological advances is being considered by businesses in the theory of liberalism. It facilitates to ensure that standards are being set properly to resolve a contemporary issue like communication. Process improvement and boosting communication processing can be promoted accurately based on the theory of liberalism. It can be said that technical standardization is being employed within organizations and facilitates development. The theory allows adequately having consideration of social forces, and it can help in accomplishing objectives. Through having changes in the structure as per global market social factors, the issue can be addressed. Business problems can be resolved accurately, and it can assist in meeting goals accurately.
Figure 1: Strategic management model
(Source: iibmindialms, 2015)
Companies are also becoming more concerned concerning the strategic management model to have better operation management. Such aspects assist in dealing with communication and ensure companies gain a competitive advantage in the contemporary world. In this model, the businesses are focused on activities that assist in environment canning to improve decision-making. Operation management related measures are necessary to consider significantly accurately so that long term opportunity can be attained. Strategy formulation is being considered accurately to have success. By focusing on the strategic management model, the strategy formulation can be improved because it considers the external and internal environment. Based on the evaluation of the environment, the opportunities, threats are being balanced.
According to the strategic model, the vision based activities and strategies are being implemented to resolve the contemporary issue like communication can be offered significantly (Oschman, 2017). The model’s application is considered a part of a global strategy that allows businesses to have growth regarding marketing, sales, sourcing, production, and human resource strategies. Communication within departments is also being done according to the vision and mission to resolve contemporary issues.
In the global market for better operation management, the businesses are focused on applying a rational decision-making model. It is a model that assists in boosting operational activities’ effectiveness because decision-making aspects are being improved. Communication-related aspects can also be improved using the model because it allows us to deal with different problems. If communication-related issues have occurred in an organization, then the application of the rational decision-making model can be taken into account. In this, firstly, the communication-related problem is being defined to understand the issue can be developed. Based on the problem, the identification of criteria respecting possible solutions is being done. The use of the model allows having growth and ensuring respecting possible solutions and deciding concerning the criteria. It can be said that possible alternatives are being identified accurately to address a communication-related issue. Also, the evaluation of the alternatives is necessary to consider in an insignificant manner. According to alternatives, the implication in operation management can be taken into account. It facilitates long-term development and ensures that the determination of the best solution is also necessary to consider accurately to have growth.
In addition to this, operation management theories are also being considered accurately by the businesses in the global market and ensure respecting long term development. It facilitates applying standards according to six sigma (Jali, Abas, and Ariffin, 2017). Quality in terms of operation can be advanced accurately according to the reference of operation management theories. It can be said that the application of theory has also assisted in boosting the profit margin and ensure respecting cost development. A systematic method of eliminating the issue is considered so that work process improvement can be taken into account. Based on the operation theory, the development of work activities is being considered accurately. Issues in respect to communication are being resolved considering the operation management theory. It facilitates to make sure respecting long term development.
Strategies to deal with the issue
It has been analyzed that choosing the right communication tool is considered one of the effective tactics for dealing with OM. Various tools are present for communicating information within the workplace, such as suggestion boxes, emails, meetings, etc. (Kaur and et al., 2019). It is the prime duty of OM to consider the best method through which information can be shared among employees in the organization. Focusing on consistency also supports overcoming this issue as at the time of providing information to staff members, consistency is being catered so that similar information is being provided to each employee working in OM.
On the other hand, if consistency cannot be considered, this affects the project’s completion on a given deadline. Recognition and positivity is also a strategy through which this issue can be reduced in the organization. In this case, recognition is provided to employees to do work in the right manner that helps them gain more interest and contribute their best to achieve success (Kaur and et al., 2019). With the support of recognition, communication can be enhanced, and employees make more engaging in their work. In addition to this, positivity also arises after recognizing employees that further enhances productivity for the future.
Moreover, using a communication application also supports boosting internal communication. With this app’s help, employees working in the business can easily access the team and efficiently interact with them. This also supports gaining feedback from team members so that further improvement can be made for gaining a competitive advantage in the organization. Driving accountability also supports improving communication through which certain aspects can be measured, and through this, further success can be gained in a better way. In this case, communication is further measured with the help of taking feedback from customers and considering customer service provided by the firm.
It has been observed that inform and inspire is also a strategy through which OM can deal with the issue. At the time of communication, information is exchanged among people, so here, valuable information can be provided to the customers of the company (Yuliansyah and Jermias, 2018). This further supports in increasing brand image in the marketplace. Here, the leader of the company provides efforts at the time of involving communication in OM. Taking time at the time of listening to another person also supports in dealing with this issue. In this case, an effective tone is being considered to deliver the proper message to the person. This supports in bringing improvement and also encourages individuals to interact effectively.
Apart from this, providing attention to people who are speaking also helps in dealing with this problem. If communication is proper, it enhances the profits and productivity of employees when carrying out business activities for the long term. Therefore, above are the strategies to be considered for dealing with an issue of communication in operations management.
Conclusion
Based on the above study, it can be concluded that operation management must be done according to strategic options so that dealing with contemporary issues can be taken into account. Through having focused on operational development, business measures can be advanced accurately to have success. Based on theories and models of operation management, the allocation of resources within businesses can be advanced accurately. In addition to this, it can be said that businesses are also facing communication-related issues in the global market. While managing multiple branches, the issue of communication is majorly faced by the entity. Information sharing and application of decision making is being affected by companies according to communication.
Through having consideration of a centralized system, the communication-related issues are being faced. It can be said that the application of strategic values within the operation assists in accomplishing objectives. The use of different techniques is being considered accurately to have success and ensure respecting long term development. The performance of the entity can be advanced significantly by having a focus on the application of different strategic values. Techniques like the strategic model and six sigma are beneficial to deal with contemporary issues like communication.
References
Ahammad, M.F., Glaister, K.W. and Gomes, E., (2020). Strategic agility and human resource management. Human Resource Management Review, 30(1), p.100700.
Armadàs, A., Lusa García, A. and García-Villoria, A., (2019). A Review on Strategic Decisions on Home Care Operations Management. In 13th International Conference on Industrial Engineering and Industrial Management. Servicio de Publicaciones de la Universidad de Oviedo.
Brandon-Jones, A. and Knoppen, D., (2018). The role of strategic purchasing in dynamic capability development and deployment. International Journal of Operations & Production Management.
Çankaya, S.Y., (2020). The effects of strategic sourcing on supply chain strategies. Journal of Global Operations and Strategic Sourcing.
Colla, J. and Afonso, P., (2019), July. Towards the Integration of the Production Function in Strategic Management of Industrial Organizations to Avoid the Efficiency Trap. In International Joint conference on Industrial Engineering and Operations Management (pp. 133-142). Springer, Cham.
Doktoralina, C. and Apollo, A., (2019). The contribution of strategic management accounting in supply chain outcomes and logistic firm profitability. Uncertain Supply Chain Management, 7(2), pp.145-156.
Dubey, R. ed., (2016). Strategic Management of Sustainable Manufacturing Operations. IGI Global.
Emamisaleh, K. and Rahmani, K., (2017). Sustainable supply chain in food industries: Drivers and strategic sustainability orientation. Cogent Business & Management, 4(1), p.1345296.
Eriksson, Y. and Fundin, A., (2018). Visual management for a dynamic strategic change. Journal of organizational change management.
Globocnik, D., Faullant, R. and Parastuty, Z., (2020). Bridging strategic planning and business model management–A formal control framework to manage business model portfolios and dynamics. European Management Journal, 38(2), pp.231-243.
Hallam, C.R., Valerdi, R. and Contreras, C., (2018). Strategic lean actions for sustainable competitive advantage. International Journal of Quality & Reliability Management.
Hitt, M.A., Xu, K. and Carnes, C.M., (2016). Resource based theory in operations management research. Journal of Operations Management, 41, pp.77-94.
iibmindialms, (2015). Strategic management models. [Online]. Available through< http://www.iibmindialms.com/library/management-basic-subjects/strategic-management/strategic-management-model/>. [Accessed on 27th Nov, 2020]
Ivanov, D., Tsipoulanidis, A. and Schönberger, J., (2017). Global supply chain and operations management. A decision-oriented introduction to the creation of value, 2.
Jain, S., Jain, N.K. and Metri, B., (2018). Strategic framework towards measuring a circular supply chain management. Benchmarking: An International Journal.
Jali, M.N., Abas, Z. and Ariffin, A.S., (2017). Social innovation in the context of strategic knowledge management processes for supply chain performance enhancement. International Journal of Supply Chain Management, 6(1), pp.233-237.
Kaur, S., Gupta, S., Singh, S.K. and Perano, M., (2019). Organizational ambidexterity through global strategic partnerships: a cognitive computing perspective. Technological Forecasting and Social Change, 145, pp.43-54.
Lee, H.L. and Tang, C.S., (2018). Socially and environmentally responsible value chain innovations: New operations management research opportunities. Management Science, 64(3), pp.983-996.
Liu, J., Wu, C. and Su, T., (2017). The reference effect in newsvendor model with strategic customers. Management Decision.
Manzini, R.B. and Di Serio, L.C., (2017). Current thinking on cluster theory and its translation in economic geography and strategic and operations management. Competitiveness Review: An International Business Journal.
McAdam, R., Miller, K. and McSorley, C., (2019). Towards a contingency theory perspective of quality management in enabling strategic alignment. International Journal of Production Economics, 207, pp.195-209.
McCardle, J.G., Rousseau, M.B. and Krumwiede, D., (2019). The effects of strategic alignment and competitive priorities on operational performance: The role of cultural context. Operations Management Research, 12(1-2), pp.4-18.
Mehdikhani, R. and Valmohammadi, C., (2019). Strategic collaboration and sustainable supply chain management. Journal of Enterprise Information Management.
Omoush, M.M., (2020). Investigation the Relationship Between Supply Chain Management Activities and Operational Performance: Testing the Mediating Role of Strategic Agility-A Practical Study on the Pharmaceutical Companies. International Business Research, 13(2), pp.1-74.
Oschman, J.J., (2017). The role of strategic planning in implementing a total quality management framework: An empirical view. Quality Management Journal, 24(2), pp.41-53.
Phadnis, S.S., Sheffi, Y., Caplice, C. and Singh, M., (2017). Strategic cognition of operations executives. Production and Operations Management, 26(12), pp.2323-2337.
Pour, M.J. and Asarian, M., (2019). Strategic orientations, knowledge management (KM) and business performance. Kybernetes.
Reid, R.D. and Sanders, N.R., 2019. Operations management: an integrated approach. John Wiley & Sons.
Sedevich-Fons, L., (2018). Linking strategic management accounting and quality management systems. Business Process Management Journal.
Shi, Y., Zhou, L., Qu, T. and Qi, Q., (2019). Strategic introduction of the marketplace channel considering logistics costs and product information. Procedia CIRP, 83, pp.728-732.
Srai, J.S. and Ané, C., (2016). Institutional and strategic operations perspectives on manufacturing reshoring. International Journal of Production Research, 54(23), pp.7193-7211.
Stretton, A., (2020). Notes on project-related outputs, outcomes, and benefits realization in an organisational strategic management context. PM World Journal, 9.
Stretton, A., (2020). Strategic initiatives, project/program management, and responsibilities for benefits realization. PM World Journal, 9.
Tiainen, T., 2018. Operational management model for strategic supplier.
Wang, X., Qi, Y. and Zhao, Y., (2019). Individual unlearning, organizational unlearning and strategic flexibility. Baltic Journal of Management.
Wei, M.M. and Zhang, F., (2018). Recent research developments of strategic consumer behavior in operations management. Computers & Operations Research, 93, pp.166-176.
Yuliansyah, Y. and Jermias, J., (2018). Strategic performance measurement system, organizational learning and service strategic alignment. International Journal of Ethics and Systems.