The College of Westchester
CONFLICT RESOLUTION
Prof. Terry Keyes
Conflict Negotiation
Based on tips offered in the lynda.com video, we can strategize steps to negotiate conflicts through problem-solving and bargaining. First, we must be fully prepared for the negotiation, clearly articulate our goals, perform careful active listening, and keep everything on track with focus and persistence.
| Step | Conflict Example | Your Actual Conflict Situation |
|
1. Small Talk: Strive to establish a personable connection with the other party.
|
Sarah slowed down and engaged Tom in small talks, ensuring active listening and understanding between the two. | I would use small talks to establish an understanding of the conflict. In this way, I would identify conflict and deal with any bias (Linkedln, 2020). |
|
2. Ingratiate: Find something about which to compliment the other party.
|
Sarah acted in favor of Tom by agreeing with him in most of the conflict areas to ensure that the conflict was resolved. | I would use this negotiation concept by acting to favor the other party by deliberately agreeing with the other individual to resolve it. |
|
3. Anchoring: Describe the larger picture & your preferences, and listen to theirs.
|
Sarah considered Tom’s concerns more than hers. Additionally, she adjusted her claims to fit with Tom’s | Through anchoring, I ensured that I considered the other individual’s claims first, establishing a common ground. |
|
4. Diagnostic/Analytic Questions: Strive to pinpoint & clarify the the issue at stake (for both sides).
|
The strategy involved both individuals determining factors that could resolve the conflict and any dispute that could cause conflict to escalate (Linkedln, 2020). | Through this strategy, I would use questions that would help me to determine the root cause of the conflict. |
|
5. Persuasive Argument: Based on research, use information & examples to state your case.
|
Sarah ensured that she guided Tom to the negotiation process until the solution for the conflict was established. | I used this model, suggesting some of the possible ways that we could have used that had the potential for solving the conflict. |
|
6. Reframing: Articulate a view of the situation from different perspectives (that helps the others see your viewpoint).
|
Sarah ensured that she restated words that were used by Tom to ensure that the conflict did not escalate. Through this process, she was able to maintain the conflict, ensuring that it did not escalate. | This strategy would ensure that conflict does not escalate in the wrong direction (Sheesley,2020). Additionally, I would also ensure that I reflect on the conversation to deal with the problem. |
|
7. Brainstorming: Moving past resistance by coming up with other ideas.
|
Both Sarah and Tom gave possible ways that they thought were a solution to resolving the conflict and settle any dispute. | The strategy involves incorporating ideas from other individuals and considering the best strategy for solving the conflict. |
|
8. Making a Concession: Offer something you could give up as a bargaining tool.
|
Sarah determined the goals of the negotiation and determined Tom’s goals for resolving the negotiation. | The strategy would help me to trade my interests in conflict resolution. Additionally, the strategy would also offer help in clarifying the issue to be solved. |
|
9. Asking for a Concession: “What might you (the other) need in order to get to…” (what you are looking for).
|
Through this process, both members consulted each other and determined what goals they wanted to achieve. Additionally, they determined ways that they would ensure the needs of all individuals are met. | Through asking for concession, I would ensure that I establish goals that benefit all individuals. Additionally, I would also consider the needs of other individuals to ensure that they are met. |
|
10. Asking for Reciprocity (Equal Back & Forth): Striving for a mutual tradeoff – “If I did this, can you do this?”
|
Sarah did Tom a favor to ensure that they resolve the conflict. On the other hand, Tom agreed to resolve the problem because of the favor Sarah gave him. | Through this strategy, I would ensure that I use rewards to bring the other party into solving the conflict. |
References
Linkedln. (2020). Conflict resolution tutorial: Cognitive bias | lynda.com. Retrieved from https://www.youtube.com/watch?v=R5Sm_dKICCo
Sheesley, C. (2020). Reframing: A Conflict Resolver’s Superpower. Retrieved from https://www.mediate.com/articles/sheesley-superpower.cfm