COMMUNITY HEALTHCARE SERVICES
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Community Healthcare Services
Introduction and Organization Profile
Community healthcare services in the U.K. offers several services. They include therapy services, adult community nursing, a specialist dealing with long-term condition nursing, and preventive services like smoking cessation, sexual health, and health services that include school nursing and health visiting (Mockford, et al., 2012). Community healthcare services, in general, handle an extensive and different range of activities that are crucial to the United Kingdom community. These services are offered in different locations like people’s own homes and clinics in the community (Walton, et al., 2005). They are also offered at schools and community centers. In some situations, community healthcare also offers services in places like dentistry and prison. There are other services like podiatry and palliative community care. Child health services, intermediate care, wheelchair services, and falls services are also under community healthcare services.
The Moreways Healthcare organization, founded in 2010, was established to offer support to people suffering from mental health difficulties and help them achieve a more independent life (Courtenay, Carey, and Stenner, 2012). It is a private limited company with a variety of nature of business (SIC). There are the business and domestic software development, the information technology activities that deal with consultancy, and other residential care activities that are not classified elsewhere. More ways Healthcare’s vision is to offer an opportunity through the services they offer for individuals to achieve progress in their lives. It provides help to individuals or families requiring fewer services after undergoing either residential or hospital care. More ways maintain a high provision of services focusing on the needs of those under their care at a more personal level. This is possible through the creation of a support plan that is more detailed and which ensures proper and closer tracking of their patients’ progression (Rozental, et al., 2010).
Organizational Governance Structure, and Culture
Organizational Structure
Among healthcare organizations, there are different organizational structures, and based on various characteristics. These characteristic outlines and explains the functions that are executed in an organization and the main and important management positions assigned to those functions. The new organizational structure models that involve the network of teams are currently taking over in almost all organizations, Moreways healthcare organizations being one of them (West, 2012). More ways healthcare organization uses a functional organization structure. Through the organizational structure, there is a smooth system that clearly defines the hierarchy within the organization. Each department is aware of its job, its function, and the authorities to report to within the organization (Al-Touby, 2012. Smaller groups of specialists are created based on their specific tasks and roles, making it possible to focus on the quality of services they offer to their clients. Specialists under More ways can develop a tunnel vision in the entire organization. Achievement of connections between the specialists and individuals in need of the services is possible, thus facilitating desired objectives and results. The organizational structure in Moreway healthcare is appealing to study. This is because it is possible to understand from the top most individuals to the bottom management level. Individuals and specialists working on the organization can understand where, when, and who to contact in case of any questions that may arise while offering health services in the community.
Government Policies
In the U.K., the government launched a National Health Services program that targets to raise the quality of healthcare services. This included the provision of more facilities in the form of intermediate care centers and beds and access to diagnostics and treatments. Under this program, there is a system dynamics modeling ensures more knowledge and understanding of the policymakers. It has since then enabled the policymakers to handle the issues appropriately at hand and any changes that may arise. This has made it possible to maintain a record of individuals’ or families’ behavior for the Moreway healthcare organization. Through the delayed discharge model, specialists under More can understand how individuals responded to treatments in hospitals. This helps them decide on the services to deliver and the medication to prescribe to individuals like metals (Joseph and Birchwood, 2005).
Management style and culture
In more ways, the organization uses a situational leadership approach. Everybody believes that different leadership styles are needed for any different situation (Lynch, 2015). Four values have strengthened this organization’s leadership style that is telling, selling, participating, and delegation of responsibilities to the appropriate specialists. This organization’s management has made it possible to achieve various outcomes and elevate their level the community healthcare services (Bingham and Conner, 2010). This has been possible through their ability to figure what is good or bad for the organization. If something turns bad, then the management of Moreways organization ensures that its team can capitalize on the areas of services where they are good while on the other side establishes a tactical team that will handle the challenge. The organization’s management has also made sure that it keeps track of patients and their experience from all levels of services offered. In the current world full of technological advancement, an organization without online strategies holds no future. In the structure of More ways, there is a level of management that deals with monitoring how the organization is functioning online and the clients’ remarks on the services they offer (Bresnen et al., 2019). This action enables the organization’s management to rectify where the need is according to clients’ views in the online platforms.
Needs Assessment
More ways believe that life skills are a stepping stone if individuals achieve their goals and live independently. They believe that individuals can achieve and live independently in the present and the future (Morris, 1993). Clients under More ways, healthcare organizations are free to make their own decisions and choices depending on the life they want to live and how they want to live it. Specialists and the entire team of members are qualified to meet the demands of Moreways organization clients due to the comprehensive training they undergo. This enables them to handle both complex needs and challenging behaviors of the clients and, in the end, acquire desired outcomes. At Moreways healthcare organization, they have several beliefs that have often led to their clients’ independent living. They believe that the health of a client is the foremost asset in the organization. As a result of this, More ways organization ensures that it places its clients’ lives to the best-experienced healthcare professionals. Community healthcare services in the U.K. have helped establish independent life for the individuals and families suffering from different health conditions that require long-time nursing (King, et al., 2002). This is possible due to the best organization structures, government policies, management, evaluation, and concepts theories. They make it their goal to help people by working with them to capitalize on their strengths, resilience, and skills that lead to them developing their own set of resources (Gerrish and Chapman, 2017).
Finance and Funding
Organizations usually utilize different methods to acquire income. Such methods include capital from purchasers, customers, donors, and funds from governments, among others. More ways healthcare organization uses two types of source income. This is an advantage over other healthcare organizations since if one type of income fails, then the organization’s activities will not fail due to capital from the other income method. The two-income methods for More ways healthcare organization are customer and donor. The organization receives a donation from people across the United Kingdom and even across the European continent from time to time. Moreways organization also offers healthcare service to private customers or clients who usually make payments from their pockets for health services.
To secure and maintain its operations, the organization has to utilize the capital it acquires from these two major types of funding and other minor ones that may provide money. Moreways has to make sure that the total expense does not exceed the total income it receives.
Monitoring and evaluation
Evaluation and monitoring have proven to be a key strategy for Moreways healthcare organization. This is because the entire system and specialists in the organization are placed on continuous monitoring and evaluation, which maintains high-quality standards of services delivered to clients and the entire community (Brennan and Monson, 2014). Once under the monitoring and evaluation process, specialists’ performance is evaluated. It becomes possible to determine departments where specialists underperform and the measures to be used to improve the performance (Fox, et al., 2010). Based on past instances, Moreways has ensured several measures are in place for better performance in the healthcare business. These measures include providing accommodation facilities with better standards like a clean and comfortable living environment for its clients, especially the mentally challenged ones (Garland, Bickman, and Chorpita., 2010). Moreways organization has always practiced an approach based on research, which ensures that they are flexible to the changing and demanding clients’ needs. This includes providing a friendly staff of specialists in different fields and ready to help any time a client requires the services.
The organization makes sure that they view, listen, and consider the support plan and thereafter implement it to make it possible to achieve steady progress in the present and the future (Gomes, Yasin, and Yasin, 2010). By evaluating the number of individuals able to live independently after receiving services from Moreways specialists, it becomes possible to determine, identify, and counter any problem that will or may arise from individuals or even specialists (Wilson, 2001). For example, suppose there are challenges in delivering services to the children at schools or challenges when delivering services in prisons, then through evaluation. In that case, the organization can establish and incorporate measures that will help counter the challenges(Rogers, et al., 2008). If the organization comes across a theory, it is possible to understand how such an issue will be handled.
An organization can lose clients to another organization in case of any default in delivering services. This has motivated the Moreways organization to work on the speed rates in situations where an issue arises. A thorough evaluation of what has already been done and what should be done, Moreways organization has always been a step ahead of other health care organizations in the community healthcare services of the United Kingdom.
Improving Moreways Organization Services and Service Delivery
The services of Moreways healthcare organization can be improved through the adoption of more and better practices. Due to the competitive market in the health service-based business, organizations have been forced to capitalize on any chance they get to establish and strengthen their position above the competitors (Kotler, Shalowitz, and Stevens, 2008). Creating a solid relationship between the organization specialists and clients will ensure quality service delivery for Moreways healthcare organization. This can be achieved if the organization adheres to the following practices.
Fostering a strong culture within the organization has always proven to be effective towards the achievement of success. Moreways, healthcare organizations should align their employees with specialists when it comes to a specific intent of overwhelming principles (Scott, et al. 2003). Strong culture for Moreways will reflect in all outcomes of the organization, including methodology, service delivery, and interactions and relationships with the clients (Scott, et al., 2000). This will be a wise move for specialists in the organization since they will understand the factors that drive the organization. Such drives include the organization’s objectives, mission, values, and mission that smoothens the translation to the customers. Without a strong culture across the organization, it will not be possible to deliver the clients’ best services. It is easy for clients and the entire community to realize when there are disagreements on service delivery matters. Moreways has an established culture though it needs to strengthen it more, which will lead to an increase in the quality of services delivered.
Tracking employees’ availability in Moreways organization plays a major role in the quality and better delivery of services by their specialists to clients. This has also enabled the organization to evaluate and understand the present resource needs. It means that the organization can foresee future resource needs. Tracking has made it possible for Moreways organization to base its service delivery schedules according to the present projects and service delivery forecasting. This activity ensures that all resources are utilized in the most appropriate way to avoid under-or overutilization (Bokhour, et al., 2018). Increased tracking of employees in the organization means increased service delivery.
Defining everything for Moreways organization leads to quality service delivery. This is because the organization’s definition of activities or services ensures that clients are on the same page and side on what to expect from the organization (Perera and Peiró, 2012). The higher the organization’s level of defining, the better the outcomes on the quality of service received by the organization’s clients. By defining everything, it is possible to outline any internal effort required to provide and support services offered by the organization.
Moreways can make use of the SWOT analysis when evaluating services and service delivery. SWOT analysis is used as a strategic approach that organizations use to analyze the strengths, weaknesses, opportunities, and threats based on business competition (Phadermrod, Crowder, and Wills, 2019). The SWOT analysis for Moreways healthcare organization is as follows.
SWOT Analysis
| Strengths
· Offers a distinct range of services · Has a big geographic advantage over other organizations of the same category. · Presence of capable and qualified specialists who builds and strengthens the reputation of the organization. · The existence of a strong culture enhances the relationship between the organization and the clients. · Capabilities of the entire system |
Weaknesses
· Needs to improve on the management as well as problem-solving in the entire organization. · The need to develop, grow, and expand like other significant organizations. · Occasional damage of reputation due to misunderstandings · Need to improve on service delivery. |
| opportunities
· Can offer more services to clients · Can carry out evaluation activities by collecting information from clients to increase the services they offer · Can strategize on their competitor’s weakness |
Threats
· Competition from other health and social care organizations · Loss of important specialists to other healthcare organizations. · Criticism from potential clients since Moreways is a private healthcare organization. |
Conclusion and Analysis
Community healthcare services in the U.K. have helped establish the independent life for the individuals and families suffering from different health conditions that require long time nursing. Specialists from the health and care field example, the Moreways Healthcare Organization, have made it possible for individuals under long-term nursing conditions to achieve and live an independent life. This is possible due to the best organization structures, government policies, management, evaluation, and concepts theories. Moreways makes use of a situational management style. This means that the organization believes in a different approach to handling different situations. This leads to motivated employees or specialists who then deliver quality services to their clients, thus strengthening the organization’s position among other competitors. Evaluation is carried out in Moreways organization to help determine the organization’s progress and that of its specialists. Without proper monitoring of the organization, then it wouldn’t be possible to identify areas where the organization is strong or weak, or where there are opportunities for the organization and the weaknesses it faces.
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