Need for cognitive operations, better knowledge management, and information management inform the need for content management at St. Rita’s. Mental functions feature the automation of intelligent decision-making in the workplace, enhancing the effectiveness, accuracy, and planning of organizational activities. By implementing the content management system, there will be better business intelligence and process management, improving quality assurance for the organization’s information exchange process. The program’s scope will be broad and shallow to address the increases in the volume of diversified content in healthcare facilities in both physical and electronic media. A broad range of the project will also support and improve patient care by preventing errors resulting from difficulties in retrieving and locating organizational and patient healthcare records. The scope will also cater to the standardization of policies, procedures, and processes in the organization.
Project stakeholders include St. Rita’s management, editors, software developers, third-party vendors, patients, and system administrators. Stakeholder identification is essential as its lack thereof affects the content management initiative; project success depends on the choice of technology and the partnership between content creators, system administrators, and the information technology teams. The need for managerial involvement again arises to ensure synchronization of organizational activities preventing conflicts as management informs the adjustment of corporate procedures, eliminating risks of miscommunication and different practices in the same organization. Stakeholder involvement facilitates a cross-functional and collaborative approach that shares the views of those impacted by the project while also creating opportunities for effective resource management, least resistance to change, and improved workflows. Implementation of the CMS
will rely on a strategy that eliminates internal barriers to overcome all teams’ attempts to maintain the status quo.